Liverpool City Halls (Liverpool Town Hall, St George’s Hall and Croxteth Hall) are now following COVID-safe guidelines, to ensure a secure environment for all of our visitors.

Improved Safety Measures

Our highest priority is the health, safety and security of our visitors, staff, customers and guests.

COVID-19 has forced us to make some changes to the way we live and work, and so we have been busy adjusting our daily operations to fit in with the “new normal”.

As part of our response to these changes, in partnership with our health and safety team, we have reviewed our existing risk assessments and safety processes and developed a new 10 step safety protocol designed to ensure your safety and peace of mind.

Our new visitor protocol includes cleaning and disinfection procedures, increased attention to safety in communal spaces, protective equipment, and staff training. These protocols describe specific processes and measures that are designed to make you feel safe and confident when you visit:

  • Physical distancing is possible in all areas and facilities

Physical distancing measures will be in place throughout, using floor stickers, queue guidelines and one-way flow systems.

We have removed a number of tables and chairs from public areas, while the remainder have been arranged to comply with social distancing guidelines.


  • Hand sanitiser stations in all main event areas

Alcohol-based hand sanitiser stations will be available for visitors on entrance to the building and in all main spaces.


  • Increased cleaning and disinfection of all areas, paying special attention to high frequency touch items like doors

Prior to all events, all areas will have gone through a rigorous cleaning and disinfecting process. Cleaning and disinfecting frequency has been increased, and will be continued throughout your visit.


  • Implemented improved air circulation processes to increase air quality

Where possible, we will be keeping external doors (and windows, where practically possible) open, to increase air circulation and quality.


  • Methods of Payment

While we will be prioritising cash-free payments for the foreseeable, in some instances (such as weddings and private events) cash bars will be available.


  • All food and beverages served following strict food safety procedures

Strict safety procedures will be followed while serving all food and beverages.


  • Event-specific COVID-19 Risk Assessments undertaken

Each individual event request will be risk assessed based on its own specific requirements, so that we can all be confident that events within the City Halls can be delivered safely.


  • All our staff have been provided with hygiene and prevention training

Our managers are working with all staff to ensure that they are fully confident and comfortable with the new prevention measures in place.


  • Only accredited suppliers with robust COVID-19 prevention policies used

A COVID-19 risk assessment and safety policy will be compulsory for all of our event suppliers moving forward.


  • Pre-registration or ticket purchase will now take place before events so that capacity can be carefully managed, and track and trace works effectively

We will be requesting that all events are pre-registered for the foreseeable, so that we can be comfortable with the set event capacity. Details will be kept for two weeks for track and trace purposes only.

COVID-19 Advice and Guidance for Civic Events

Legal restrictions have ended but the pandemic is not over. Levels of COVID-19 infection remain high and simple effective protective measures continue to be recommended for those attending events. Particular consideration should be given to protecting those at highest risk of serious illness from COVID including elderly, pregnant and those with chronic conditions and poor immune systems, and the unvaccinated.  Guests are encouraged to be vaccinated. If you live in the same household as someone with COVID, or have stayed overnight, you should limit close contact with other people outside your household and you are advised not to attend the event.

All guests are requested to carry out a lateral flow test 24hrs prior to attending the event. If your lateral flow test is positive, please email the organiser as soon as possible to inform us and do not attend the event.

If you start experiencing COVID-19 symptoms (as listed on the NHS website) prior to the event, please get a PCR test to check if you have COVID-19. If the result comes back positive, or you are not able to receive the result prior to the event, or you have recently been in contact with someone who has tested positive for COVID-19, you must not attend the event and should follow the latest Government guidance.

All attendees are asked to wear face coverings in crowded areas unless they have a medical exemption. Hand sanitiser will be available throughout the building and rooms will be ventilated.

Keep Updated

You can find further information about our respective City Halls via the below channels:

Liverpool Town Hall

Twitter: @TownHallLpool

Facebook: townhalllpool

Instagram: liverpooltownhall

St George’s Hall

Twitter: @SGHLpool

Facebook: stgeorgeshall

Instagram: stgeorgeshall_liverpool

Croxteth Hall

Twitter: @CroxtethHall

Facebook: CroxtethHall

Instagram: croxtethhall


For all of the latest information concerning Coronavirus (COVID-19), please visit – here you will find the latest updates from Public Health England.